NLAD error messages

Government does not accept this transfer request. We cannot enroll or transfer this customer to our service at this moment. We will contact the corresponding agency regarding this situation.

• NLAD reported that the applicant is a current Lifeline subscriber, but when the service transfer was attempted, NLAD informs that the subscriber cannot be found.
• NLAD claims that this should be corrected if these type of discrepancies still occur, but they must be notified each time.

According to the National Lifeline Database, applicant's service address matches the primary address of other subscriber. If the applicant lives with another independent household at the same address, please ask the applicant to certify independent economic household first.

• Representative will need to complete an Independent Economic Household (IEH) certification first (by selecting the link "certify independent economic household" as it appears in blue text), then return to the Activation screen to reattempt the activation.

[nlad] service unavailable. please try again later

• The NLAD is experiencing a temporary outage. This outage usually lasts for less than five minutes, so the order should be resubmitted after a short wait.