Commonly Asked Questions

• Q. What is the difference between SSA and SSI?
• Q. What do i do if the applicatns name on the eligiblity documentaion does not match the ID?
  1. The applicant must submit additional proof of identification.
• Q. Is a P.O. Box address acceptable for residential address?
  1. No, the applicant must provide their home/residential address on the application.
• Q. What is a household?
  1. a. A household is defined, for purposes of the Lifeline Program, as any individual or group of individuals who live together at the same address and share income and expenses.
• Q. Can more than one person apply for the lifeline program if they are within the same economic household?
  1. No, the Lifeline Service is available for only one line per household.