National Lifeline Accountability Database (NLAD)

The National Lifeline Accountability Database (NLAD) is designed to help carriers identify and resolve duplicate claims for Lifeline Program-supported service and prevent future duplicates. This is done by providing a means for carriers to check, in real-time, to see if the subscriber is already receiving a Lifeline Program- supported service. The NLAD also confirms that the subscriber’s address is valid, and will perform an identity check through Lexis Nexis, a third-party service.
Service providers in most states are required to query NLAD prior to enrolling a subscriber in the Lifeline Program to confirm the subscriber’s household is not already receiving Lifeline-supported service. Prior to querying NLAD, obtain the subscriber’s consent to transmit their personal information (per the rules). Upon enrolling a new Lifeline subscriber, service providers must record the enrollment in NLAD. Reimbursement is not available for subscribers that are not recorded in NLAD.
For existing subscribers, service providers must update NLAD within ten (10) business days of receiving any change to the subscriber’s information, for example, change of address or name change.
When a service provider de-enrolls a subscriber from Lifeline, NLAD must be updated within one (1) business day.

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