NLAD error messages and what do they mean

According to the National Lifeline Database, applicant's service address matches the primary address of other subscriber. If the applicant lives with another independent household at the same address, please ask the applicant to certify independent economic household first.

• Representative will need to complete an Independent Economic Household (IEH) certification first (by selecting the link "certify independent economic household" as it appears in blue text), then return to the Activation screen to reattempt the activation.

[nlad] service unavailable. please try again later

• The NLAD is experiencing a temporary outage. This outage usually lasts for less than five minutes, so the order should be resubmitted after a short wait.