On Boarding

1. The roster with the Agents information is received by StandUP Wireless.
• The Onboarding team will review the roster and identification documentation submitted by the Master Agent and determine if the documentation provided is acceptable
2. If the proper Agent information and documentation was submitted, the Agent will move to the Background Check process.
• The StandUp Wireless Background Check process is facilitated by a 3rd party company by the name of Veritable Screening, veritablescreening.com.
• The Agent will receive a background check request by email within 24 hours (Monday – Friday) from VeritableScreening@VeritableScreening.com.
• Those who fail the background check will be sent a Preadverse letter advising them of StandUp’s decision and will be given the opportunity to dispute their criminal history with Veritable Screening.
3. Upon passing the background check, the Agent’s training process will begin.
• The StandUp Wireless training process is facilitated within a 3rd party web platform by the name of TalentLMS, standupwireless.talentlms.com.
• The Agent will receive an email from [noreply@talentlms.com] with their course assignments within 24 hours (M – F) of passing their background check.
• The Agents must pass the training in order to receive Lifeline Enrollment Credentials.
4. Upon completion of the training, the Lifeline Enrollment Credentials will be issued.
• StandUp Wireless facilitates enrollments through an Enrollment Compliance Platform (ECP) managed by a company named CGM, app.cgmllc.net.
• The Agent will also receive a welcome email from StandUp Wireless which includes training presentations, informative PDF’s, and information sheet.
• The email will be sent from a StandUp Wireless employee with an email address that included @standupwireless.com.