National Lifeline Accountability Database (NLAD)

National Lifeline Accountability Database (NLAD)

• The National Lifeline Accountability Database (NLAD) is designed to help carriers identify and resolve duplicate claims for Lifeline Program-supported service and prevent future duplicates. This is done by providing a means for carriers to check, in real-time, to see if the subscriber is already receiving a Lifeline Program- supported service. The NLAD also confirms that the subscriber’s address is valid, and will perform an identity check through Lexis Nexis, a third-party service.
• Service providers in most states are required to query NLAD prior to enrolling a subscriber in the Lifeline Program to confirm the subscriber’s household is not already receiving Lifeline-supported service. Prior to querying NLAD, obtain the subscriber’s consent to transmit their personal information (per the rules). Upon enrolling a new Lifeline subscriber, service providers must record the enrollment in NLAD. Reimbursement is not available for subscribers that are not recorded in NLAD.
• For existing subscribers, service providers must update NLAD within ten (10) business days of receiving any change to the subscriber’s information, for example, change of address or name change.
• When a service provider de-enrolls a subscriber from Lifeline, NLAD must be updated within one (1) business day.

NLAD error messages and what do they mean