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<big>'''Welcome to Standup Wireless Compliance Gateway''' </big>
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<big>'''Welcome to StandUp Wireless Agent Support Guide''' </big>
  
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StandUP Wireless is compliant with all conditions set forth in the 2012 Lifeline Reform Order and 2016 Lifeline Modernization Order, as well as with the Commission's Lifeline rules and policies.
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<p>This site will act as a guide and reference tool to help you ensure day to day compliance with your in person enrollment activities. </p>
 +
== Support Center ==
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[[New Agent Onboarding]]
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 +
[[Collateral]]
 +
 
 +
[[Skype Audit]]
  
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This site will act as a guide to ensure day to day compliance.
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[[The Representative Accountability Database (RAD)]]
  
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This site should be used as a reference tool for any lifeline compliance questions that could emerge.
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==General==
  
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== Support Center ==
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[[General Rules]]
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{| style="width:100%" border="0"
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|-
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[[Non-State Specific Acceptable Eligibility Proofs]]
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|[[On Boarding]]
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|[[Event Setup]]
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[[Unacceptable Proofs]]
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|[[Skype Audits]]
 
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|[[The Representative Accountability Database (RAD)]]
 
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|}
 
  
 
== National Verifier States ==
 
== National Verifier States ==
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|-
 
|-
 
|[[Arizona- AZ]]
 
|[[Arizona- AZ]]
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|[[Arkansas - AR]]
 
|[[Colorado - CO]]
 
|[[Colorado - CO]]
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|-
 
|[[Georgia - GA]]
 
|[[Georgia - GA]]
 
|[[Iowa - IA]]
 
|[[Iowa - IA]]
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|[[Idaho - ID]]
 
|-
 
|-
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|[[Idaho - ID]]
 
 
|[[Kansas- KS]]
 
|[[Kansas- KS]]
 
|[[Kentucky - KY]]
 
|[[Kentucky - KY]]
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|[[Michigan - MI]]
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|[[Louisiana - LA]]
 
|-
 
|-
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|[[Maryland - MD]]
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|[[Massachusetts - MA]]
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|[[Michigan- MI]]
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|-
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|[[Minnesota- MN]]
 
|[[Missouri - MO]]
 
|[[Missouri - MO]]
 
|[[Nevada - NV]]
 
|[[Nevada - NV]]
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|-
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|[[Ohio- OH]]
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|[[Oklahoma - OK]]
 
|[[Pennsylvania - PA]]
 
|[[Pennsylvania - PA]]
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|-
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|[[Puerto Rico - PR]]
 
|[[Rhode Island - RI]]
 
|[[Rhode Island - RI]]
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|[[South Carolina - SC]]
 
|-
 
|-
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|[[Utah]]
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|[[Utah - UT]]
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|[[West Virginia]]
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|[[West Virginia - WV]]
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|[[Wisconsin- WI]]
 
|}  
 
|}  
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== NLAD States ==
 
  
 
== Non-NLAD States ==
 
== Non-NLAD States ==
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{| style="width:50%" border="0"
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== State Specific Acceptable Documentation==
 
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{| style="width:85%" border="0"
 
 
|-
 
|-
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| [[Arkansas - AR]]
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|[[California - CA]]
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| [[Arizona - AZ]]
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|[[Texas - TX]]
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| [[California - CA]]
 
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| [[Colorado - CO]]
 
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| [[Georgia - GA]]
 
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|-
 
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| [[Iowa - IA]]
 
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| [[Kansas- KS]]
 
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| [[Kentucky - KY]]
 
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| [[Louisiana - LA]]
 
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| [[Massachusetts - MA]]
 
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|-
 
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| [[Maryland - MD]]
 
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| [[Michigan- MI]]
 
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| [[Minnesota- MN]]
 
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| [[Missouri - MO]]
 
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| [[Nebraska - NE]]
 
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|-
 
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| [[Nevada- NV]]
 
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| [[Ohio- OH]]
 
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| [[Pennsylvania - PA]]
 
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| [[Puerto Rico - PR]]
 
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| [[Rhode Island - RI]]
 
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|-
 
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| [[South Carolina - SC]]
 
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| [[Texas - TX]]
 
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| [[Utah - UT]]
 
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| [[Wisconsin- WI]]
 
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| [[West Virginia - WV]]
 
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|
 
 
|}
 
|}
  
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{|style="width:100%" border="0"
 
{|style="width:100%" border="0"
 
|-
 
|-
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|'''Hours of operation:'''
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|'''Review Queue & Agent Support Hours:'''
 
|'''Phone:''' (877)331-3218
 
|'''Phone:''' (877)331-3218
 
|'''Email:''' suwagentsupport@standupwireless.com
 
|'''Email:''' suwagentsupport@standupwireless.com
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<p style ="font-size: 14px">
 
<p style ="font-size: 14px">
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Mon-Fri 9-10pm EST
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Mon-Fri: 9AM - 11PM ET (6AM - 8PM PT)
 
</p>
 
</p>
 
<p style ="font-size: 14px">
 
<p style ="font-size: 14px">
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Sat 10-10pm EST
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Sat-Sun: 9AM - 9PM ET (6AM - 6PM PT)
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</p>
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For Agent Text Notifications about Outages and Promos:  Text the word '''"START"''' to (678)718-8864
 
</p>
 
</p>
 
<p style ="font-size: 14px">
 
<p style ="font-size: 14px">
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Sun 12-8pm EST
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Subscribe to our System Status page: https://status.standupwireless.com/
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</p>
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----
  
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== ==
 
 
{|style="width:100%" border="0"
 
{|style="width:100%" border="0"
 
|-
 
|-

Latest revision as of 17:09, 13 July 2023

Welcome to StandUp Wireless Agent Support Guide

This site will act as a guide and reference tool to help you ensure day to day compliance with your in person enrollment activities.

Support Center

New Agent Onboarding

Collateral

Skype Audit

The Representative Accountability Database (RAD)

General

General Rules

Non-State Specific Acceptable Eligibility Proofs

Unacceptable Proofs

National Verifier States

Arizona- AZ Arkansas - AR Colorado - CO
Georgia - GA Iowa - IA Idaho - ID
Kansas- KS Kentucky - KY Louisiana - LA
Maryland - MD Massachusetts - MA Michigan- MI
Minnesota- MN Missouri - MO Nevada - NV
Ohio- OH Oklahoma - OK Pennsylvania - PA
Puerto Rico - PR Rhode Island - RI South Carolina - SC
Utah - UT West Virginia - WV Wisconsin- WI

Non-NLAD States

California - CA Texas - TX

Contact Us

Review Queue & Agent Support Hours: Phone: (877)331-3218 Email: suwagentsupport@standupwireless.com

Mon-Fri: 9AM - 11PM ET (6AM - 8PM PT)

Sat-Sun: 9AM - 9PM ET (6AM - 6PM PT)

For Agent Text Notifications about Outages and Promos: Text the word "START" to (678)718-8864

Subscribe to our System Status page: https://status.standupwireless.com/

FAQ Mission Statement
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